Return & Refund Policy
- Refunds will be done only through the Original Mode of Payment
- There can be certain circumstances, beyond our control, where you could receive a damaged/defective Product or a product that is not the same as per your original order. We shall replace the product with the same Products as per the order, at no extra cost. In such circumstances, before using the Product, please get in touch with our Customer Service Team, who will guide you on the process for replacing the product, at our Customer Service number 04-3312654 or write to us at luqmanpharmacy@yahoo.com.
- Where Products are not damaged/defective we will only accept return of certain Products on a case by case basis under these Terms. The return process for Products ordered through Luqmanpharmacy.com can be amended by us, in our sole discretion and may depend on the nature and category of the product ordered. Please review our return policy.
Cancellation Policy
- Luqmanpharmacy.com believes in helping its customers as far as possible and therefore, has a liberal cancellation policy.
- Under this policy cancellations of orders are permitted at any time before we have sent you an SMS message confirming our acceptance of your order.
- Unless required by law, Luqmanpharmacy.com does not accept cancellation requests for perishable or temperature sensitive items. However, a refund and return can be made for such items if you establish, in our sole opinion, that there is a deficiency in the integrity of the packaging or product.